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Are You Providing Your Borrowers With the Best Customer Experience?

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Data Protection Service

Secured and Compliant

  • Hosted on Microsoft Azure
  • SOC I, II, III compliant datacenters
  • TCPA Compliant - Opt In/Out procedures
  • No Personally Identifiable Info (PII) is stored. Ever!

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Powerful Hosting Service

Messaging Done Right

A real-time messaging platform designed to enhance the communications between you and your borrowers.

  • Real time Texting with your borrowers and other contacts
  • Designed with LOS Business Rules to auto generate
  • Highly customizable and personalized Emails 
  • Quick and painless setup - we handle the heavy lifting
  • Enhance your Customer's Experience and Satisfaction

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Page Optimization

Technology

  • Integrated with Encompass®
  • No iPhone or Android App required
  • Works with all phones that can receive a Text/SMS
  • Portal to allow sending messages outside of LOS 

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3+Reasons to use us

Your End User sends a text message on-the-fly while they are in the loan inside of Encompass®.   Real-time delivery notifications are sent.  Get alerted when your borrowers replies even if you are not in the loan via text message or email.   

Integrated with Encompass®
All messages and communications are stored for audit
No need for a personal phone - text directly from your desktop

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RECEIVE


Texting is now the most preferred way your borrowers like to be notified of loan status, changes and items that are needed.  

80%
Total Population

292 million people in North America use text messaging.  Smartphone usage is expected to increase 77% by 2025.  

58%
Borrowers Response

The percentage of borrowers surveyed by Ellie Mae that said they responded to text messages within 10 minutes, 76 percent believed that text speeds up the loan process.

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How Do Our Customers Rate Us?

Adding the ability to send and receive texts via an LOS is invaluable.  No more texting from my personal phone. 

Lovely Design
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Ross Williams Ross Williams Programmer

Easy To Use
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Monica Wood Monica Wood Project Supervisor

Solid Backend
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Don Townsend Don Townsend IT Manager

Lovely Design
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Ross Williams Ross Williams Programmer

Easy To Use
Nulla euismod luctus gravida suspendisse potenti. Donec non ultrices ipsum a semper justo. Sed vel augue quis orci mollis dignissim. In ut ligula non lorem posuere.

Monica Wood Monica Wood Project Supervisor

Solid Backend
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Don Townsend Don Townsend IT Manager

Simple To Use
With the LOS Messenger module added to our LOS, I now can text my customer without my phone.  So simple to use.  

Ross Williams Ross Williams Ops Manager

Let Encompass Work
Automated text messages are sent to my customer and Realtor partners in real time when their loan changes a milestone,  rate is locked, etc

Monica Wood Monica Wood Loan Processor

Love the Reporting
We now can print up a total history of the text messages sent to the customer.  This is great for compliance and auditing the file.

Don Townsend Don Townsend Compliance Manager

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Text Messaging

HomeText-Messaging

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Real-Time Messaging

Text Messaging for the Lending Industry

Text messaging is fast becoming the preferred method of communication for borrowers.  Our LenderCX Messenger application provides both automated and on-the-fly text messages to be sent to any borrower or loan contact.  Text messages can be sent Automagically based on any field trigger rule inside of Encompass®.  Never miss an opportunity to keep your borrowers, Realtor partners and Loan Officers informed.

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Watch Video

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Get in Touch with Us

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Email:

support@verticaldemand.com

Telephone:

(803) 207-9208

Address:


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