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"Do what you do so well, that people can't resist telling others about you."    Walt Disney

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Data Protection Service

Secured and Compliant

  • Hosted on Microsoft Azure
  • SOC I, II, III compliant datacenters
  • TCPA Compliant - Opt In/Out 
  • No Personally Identifiable Info (PII) is stored. Ever!

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Powerful Hosting Service

Net Promoter Score (NPS)

NPS is a single question that is sent to your customers to get a concise understanding of their satisfaction level with your brand.

  • Industry tested standard questions to ask
  • Automatically send via field trigger business rule
  • Simple to implement and all responses collected 
  • Full Dashboard and Reporting - See how you are doing
  • Enhance your Customer's Experience and Satisfaction

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Page Optimization

Technology

  • Integrated with EllieMae® Encompass®
  • Manually send or automagically send via rules 
  • We can work with your current workflows 
  • Portal to allow sending surveys outside of the LOS 

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NPS

3+Reasons to use us

NPS score is the quick and easy way to determine how your brand is viewed from your customers.  If you think you are doing great, but your customers are saying another thing - you would want to know this.    

Integrated with Encompass®
All surveys are stored for dashboard viewing and reporting
Customers can use any device to answer questions

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RECEIVE


Building happier and more engaged cusomters - ensuring they are happy, and if not - Why?
 

Improve Reputation

Power your brand using an automatic questioning and ensure you are always "Promoting" your brand.    

Be In The Know

Always be in the know, both good and bad, how your brand is being perceived in your marketplace.   

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How Do Our Customers Rate Us?

Adding the ability to send and receive texts via an LOS is invaluable.  No more texting from my personal phone. 

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Ross Williams Ross Williams Programmer

Easy To Use
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Monica Wood Monica Wood Project Supervisor

Solid Backend
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Don Townsend Don Townsend IT Manager

Lovely Design
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Ross Williams Ross Williams Programmer

Easy To Use
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Monica Wood Monica Wood Project Supervisor

Solid Backend
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Don Townsend Don Townsend IT Manager

Simple To Use
With the LOS Messenger module added to our LOS, I now can text my customer without my phone.  So simple to use.  

Ross Williams Ross Williams Ops Manager

Let Encompass Work
Automated text messages are sent to my customer and Realtor partners in real time when their loan changes a milestone,  rate is locked, etc

Monica Wood Monica Wood Loan Processor

Love the Reporting
We now can print up a total history of the text messages sent to the customer.  This is great for compliance and auditing the file.

Don Townsend Don Townsend Compliance Manager

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Social NPS

HomeLOS Social NPS

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Net Promoter Score (NPS)

Net Promoter Score (NPS) is a customer loyalty metric that measures customers' willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.  Our Reviews module is completely integrated with Encompass®.  We give you the tools to never miss an opportunity to make sure you are providing the very best service possible.

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Watch Video

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Get in Touch with Us

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Email:

support@verticaldemand.com

Telephone:

(803) 207-9208

Address:

Support Form
Online Ticket
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